QUALITY POLICY

Officina Pocatino – Registered and Operational Office: Verbania, Via dell’Informatica, 11

The Management of Officina Pocatino—represented by its Managing Partners (Alberto Pocatino, Giorgio Pocatino, and Patrick Gherardini)—establishes this Quality Policy as a formal, strategic commitment to its customers, employees, and stakeholders.

In alignment with the Quality Management System Manual (M-Q-OP-001), our company—which specializes in the manufacturing and sale (retail, wholesale, and online) of products for ice cream parlors, pastry shops, and households, as well as in general mechanical engineering and plastic molding—centers its identity on technical precision and operational flexibility.

1. The Strategic Pillars of Quality

• Customer Satisfaction and Multichannel Presence: Consolidate market positioning in traditional sectors by ensuring short delivery times and continuous monitoring of feedback, returns, and order history.
• Technical Excellence and Industrialization: Deliver high quality standards in both general mechanical machining and plastic injection molding, ensuring rigorous control over the industrialization process.
• Regulatory and Food Safety Compliance: Ensure strict adherence to applicable laws—particularly regarding food safety compliance for products destined for the restaurant, gelato, and pastry sectors—as well as compliance with social security, environmental, and workplace safety regulations.
• Process Optimization and Control: Systematically apply “risk-based thinking” to mitigate risks associated with market fluctuations or technological obsolescence, while aiming for the continuous reduction of plastic molding waste and non-conforming parts.

2. Our Commitments to the Organization and Resources

• Staff Development: Support the workforce (consisting of 9 permanent employees) through continuous mentoring and specialized training to enhance technical skills regarding the safe operation of presses and machinery.
• Supplier Qualification: Collaborate exclusively with selected strategic partners for the procurement of steel, aluminum, and plastic granules, while rigorously verifying material certifications and incoming compliance.
• Continuous Improvement: Utilize internal audits and the annual Management Review to analyze operational KPIs, update effectiveness targets, and promptly eliminate the root causes of non-conformities through appropriate corrective actions.

3. Dissemination and Review

Management ensures that this Policy is communicated to, understood by, and implemented by all company personnel, and made available to interested parties via official digital channels. It is reviewed at least annually to ensure its continued suitability and strategic evolution.